End User Micro-Training Program for BigHand Clients
A tailored training solution designed specifically for BigHand Document Productivity clients to address the persistent challenges of effective user training. This program bridges the gap between technology implementation and user adoption, ensuring your firm maximizes its return on investment through consistent, high-quality, accessible training.
Our Proposal: A Strategic Training Solution
We are proposing a high-impact training solution built specifically for BigHand's Document Productivity clients that addresses a critical gap: firms struggling to train users effectively, consistently, and with confidence.
Delivery Model
This solution will be delivered through my independently owned business, the micromethod, LLC, available for purchase in two flexible formats:
  • As an enterprise license aligned with rollout goals
  • As individual user access for just-in-time training needs
Zero Impact on BigHand
All development and delivery will be completed during evenings and weekends, ensuring no interference with my BigHand responsibilities.
There is no cost to BigHand — only the opportunity to increase client satisfaction, improve adoption, and drive product ROI with zero internal lift.
The Training Gap Nobody Wants to Admit
While BigHand offers excellent train-the-trainer sessions, the reality most firms face creates significant adoption barriers. These challenges directly impact product success and client satisfaction.
Limited Internal Resources
Most firms don't have formal internal trainers — especially mid-sized organizations. They typically rely on overextended IT or support staff juggling competing priorities and multiple systems.
Expertise Development Challenges
Internal staff can't become experts in a single session, especially across multiple modules. This leads to inconsistent messaging and limited product understanding.
Inconsistent External Solutions
When firms turn to vendors like Traveling Coaches and Savvy Training, BigHand loses visibility over what's being taught. This weakens rollout momentum, inflates support requests, and dilutes product value.
Why This Training Is a Game Changer
This isn't off-the-shelf training. It's a purpose-built solution from someone with deep industry expertise and product knowledge that addresses the specific needs of legal professionals.
Expert-Led Development
Developed by someone who has conducted over 2,000 product trainings for legal professionals and worked in legal tech for more than 25 years. I understand both what BigHand does and how legal professionals think.
Beyond In-App Help
While Create and Hyperstyles include Help Mode, users need real-world scenarios and step-by-step guidance to gain confidence. Help Mode supplements but doesn't replace structured, behavior-focused training.
Micro-Learning Videos
Short, high-retention modules (3–5 minutes each)
Role-Based Content
Tailored walkthroughs for attorneys, assistants, and support staff
Practical Resources
Downloadable cheat sheets and quick reference guides
Customization
Optional tailoring to align with a firm's specific rollout
Addressing the Bandwidth Reality
Organizations often consider developing training internally, but the reality of resource constraints makes this challenging and ineffective. Outsourcing to an expert provides significant advantages.
Resource Limitations
Internal teams are already stretched thin supporting implementations, client onboarding, support escalations, and strategic initiatives. Taking on a training project means pulling team members from billable work.
Quality Challenges
Even when time is found, internal training development rarely produces consistent, polished, or scalable results. Revisions become an ongoing burden that competes with core responsibilities.
Expert Solution
By outsourcing to someone who already knows the product, users, and industry — and who can execute independently — BigHand gains all the upside with none of the operational strain.
The Competitive Landscape
Firms often default to external vendors like Traveling Coaches or Savvy Training, but these options come with significant limitations compared to a purpose-built solution specifically designed for BigHand products.
This program gives firms the confidence of expert training — without delays, inconsistency, or added complexity. The specialized focus on BigHand products ensures alignment with implementation goals and maximizes adoption.
Why This Matters to BigHand
Every minute a user spends confused or frustrated is a lost opportunity — for BigHand and for clients. Poor adoption leads to lower retention, more support cases, reduced expansion potential and risk of churn.
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Faster Time-to-Value
Accelerate ROI for customers through quicker proficiency and adoption, reducing the time between implementation and productivity gains.
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User Confidence
Build higher user engagement and enthusiasm through targeted, role-specific training that addresses real-world workflows.
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Customer Satisfaction
Strengthen loyalty and retention by ensuring users can maximize the value of their BigHand investment.
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Internal Burden
Achieve these benefits with no additional workload for BigHand teams — just added value that enhances the customer experience.
Because I already support these clients every day, I know how to speak to them in a way that builds trust, enthusiasm, and long-term adoption.
Next Steps
I'd be delighted to provide you with additional information to help evaluate this proposal, including sample modules, detailed outlines, and pricing options. These materials will demonstrate the quality and effectiveness of the training approach.
Review Sample Materials
I can send over sample modules and outlines to demonstrate the quality and approach of the training content.
Discuss Structure & Pricing
Let's walk through the training structure and pricing options to ensure alignment with customer success goals.
Launch Program
Implement this game-changing resource for BigHand clients to enhance adoption and satisfaction.
Summary & Next Steps
The Challenge
We've identified a critical training gap that impacts adoption, productivity, and ROI for BigHand implementations.
Our Solution
A strategic, specialized end-user micro-training program designed specifically for BigHand clients with built-in accountability and customization options.
The Benefits
Faster time-to-value, increased user confidence, higher customer satisfaction, and no additional burden on BigHand teams.
Ready to enhance client success? Let's get started!